Shipping & Returns

Shipping & Delivery

Free Australia-wide freight on all orders over $250.00 with the exception of orders containing some selected items that are classed as bulky e.g Masks, 5litre Detergents, or dangerous goods e.g. Hand sanitisers.

 Returns and Refunds

  1. No refund, return or exchange is available for “change of heart”.
  2. Erskine Oral Care will guarantee replacement or refund of defective goods within 7 days from dispatch or if the goods are covered by a manufacturers guarantee. The Customer agrees to advise Erskine Oral Care of any goods prior to returning the goods.
    An authorisation number will be issued for all returns, on advice by the Customer to Erskine Oral Care.
  3. Erskine Oral Care reserves the right to refuse claims (goods returns) if not notified within 7 days of the dispatch of the goods. There are NO return of goods that are not faulty.
  4. In today’s environment, no oral care products can be returned due to COVID-19 health restrictions, this includes unopened packets.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.